OBJECTIVE:

An experienced information systems professional with over 15+ years of extensive work in system analysis, design, development, and quality assurance in web based, mobile, client server, AS400, UNIX, and mainframe applications, with primary focus in Quality Assurance. Serve diverse client base with excellent knowledge in variety of applications and platforms including ecommerce, finance, banking, insurance, and telecommunications. Excellent communicator between technical and business units in order to translate complex data into easily understood terms. Seeking a Software Quality Assurance Lead / Senior Quality Assurance position that will utilizes my knowledge and experience.

 

SUMMARY:

·               Strong knowledge in SDLC, testing methodologies including agile methodology and techniques;

·               Extensive experience in testing applications implemented in .NET, C#, Visual Basic, ASP, VBScript, Java, JavaScript, XML, HTML, SOAP, SQL Server and Oracle.

·               Experience in developing test plans, scripts, and test cases for manual and automated tools. Expert in creating, modifying and executing scripts in automation tools

·               Expert in analyzing functional requirements, creating test approaches, & test strategies.

·               Expert in managing & performing different types of testing: system, integration, functional, regression, database, & black box.

·               Expert in test data management

·               Expert on web based bug-tracking tools.

·               Strong knowledge in writing SQL queries for database testing

·               Expert on Crystal Reports testing

TECHNICAL SKILLS

Testing Tools: QTP, Quality Center, Soap UI, QA Director, CUITe, Coded UI Test, Selenium, iOpus iMacros, Compuware, IBM Rational Functional Tester (RFT), Manual Tester (RMT), IBM Rational Quality Manager (RQM), Clear Quest, ETL, SnagIt, BeyondCompare

MS Office Tools: Word, Excel, Project, Visio, PowerPoint

Platforms:  Ecommerce, IBM PC, Mobile, Sun SPARC Station, UNIX, LINUX, Mainframe

Operating System:  Windows, SUN Solaris, Mainframes, MQ Series

Languages:  SQL, PL/SQL, C, C#, COBOL, Pascal, RUP, UML, HTML, DHTML, JAVA, JCL, MVS/ESA, TSO/ISPF, VSAM, CICS

Networking: TCP/IP, SNMP, SMTP, POP3, FTP, & HTTP

Databases:  Oracle, UDB (DB2), MySQL, Sybase, Informix, SQL Server, Microsoft Access, TOAD, DBArtisan, PUTTY, KEA, DbVisualizer, MS Query

PROFESSIONAL EXPERIENCE

Discover, Riverwoods IL                                                April 2014 – Till Date

Senior Associate / Sr. QA Analyst

Projects: Predictive Servicing: Pay by Phone, and Prioritization by Segment by Score.

·               Requirement analysis for Marketing Team

·               Was involved in Scoping and estimation of Projects for Testing with 0 Defect goal.

·               Participated in Walkthrough sessions from both Business and Development.

·               In-charge of end-to-end System testing for large projects

·               Participated in Defect review meetings

·               Participated in UAT calls

·               Perform black box testing.

Environment: Blaze 6.10, SAS, Secure CRT, WinSCP, SnagIT

 

CDW, Vernon Hills, IL September 2011 – November 2013

Sr. QA Analyst / QA Lead

Projects: Search & Browse, Customer Profiling, Product Catalog Pricing, Product Recommendations, Contract Editor, Reorder Reminder, Memory/Ink & Toner Finder, Online Quote,  Order and Invoice Reporting,  Captcha Security, Password Security, Product Review Rating, and Search UI Optimization

•         Conducting STP walkthrough with peer QA Lead, Development Lead, PM, & Business Experts.

•         Performing impact analysis, creating requirement issue logs and clarifying all potential issue in the requirements

•         Coordinating full end-to-end QA environment set up: (organizing QA database refresh with production data & code deployments to QA and Stage environments, managing defects in TFS and QualityCenter, managing test data for QA, Stage and Production environments)

•         Creating requirement traceability matrix to ensure all requirements are translated to test cases

•         Find out when to build out a single requirement into all possible permutations/scenarios (plot out test cases beyond FSD and technical design format) using PICT tool.

•         Executed test cases on mobile applications.

•         Create and execute test cases in test execution tool such as QC, TFS, MS Excel, and VSTEST.

•         Develop test cases for the applications implemented in .NET by extracting requirements from the feature guide, worksheet selection, catalog feed technical design, and design comps

•         Executed entire architects application testing

•         Testing on 3 domain specific websites, along with the Premium page (Open & Closed Loop) and E- Procurement system that receives order from marketplace such as SAP, Ariba & PeopleSoft

•         Manage and report defect status using Quality Center and or MS TFS.

•         Monitor QA environment for exceptions using Exception Viewer tool, reporting unexpected findings

•         Determine impacts and manage test cases accordingly for unexpected change requests.

•         Automate & execute regression test cases in Coded UI/CUITe/Selenium/iMacros/Python and troubleshooting failed regression tests, and environment issues.

•         Used Soap UI to test the web services

•         Validate basic security testing based upon Cross-site scripting, SQL Injection, Denial of service attack, & CSRF methods.

•         Performed security testing by validating multi cookie domain for single sign-on for mutual authentication and Access Management for providing Authentication, and Authorization.

•         Execute ETL testing which includes ETL data gathering process (product data extraction, transform to xml file, and upload xml file) for Product Reviews Rating & Recos projects

•         Executed testing Outbound product catalog feed from EDW (Enterprise Data Warehousing)

•         Create release preparation by identifying features that can and cannot be tested on outted servers.

Environment: EDW, Soap UI, Selenium, ETL, AS400, Oracle Endeca Workbench, Oracle, PL/SQL, SQL Server, Visio, Project, C#, .Net, IIS 7.5, Selenium, Beyond Compare, SnagIt

 

Chase Bank, Chicago, ILFebruary 2008 - September 2011

Projects: PaymentNet 4, Migrations, Legacy Internal Applications, Deactivation Activation Reactivation (DAR), and PaymentNet GSA

Role: Sr. UAT Analyst (1year 6 Months)

·               Test PaymentNet4, which is a Commercial Card Program, which simplifies the management and reporting of JPMorgan Chase SmartPay card program with a single, easy-to-use system.

·               Preforms end to end testing for Migration which is to certify that PaymentNet3 data is accurately migrated to PaymentNet4 migrating clients

·               Validates Deactivation Activation & Reactivation (DAR) which is an internal tool that was develop to Migrate clients that reside on PaymentNet3 to PaymentNet4

·               Executes User Acceptance Testing on Legacy Internal Applications which identifies gaps between business stakeholder expectations and the actual deliverables being produced

·               Manage system testing for PaymentNet GSA, which is a PaymentNet application for Government.

Projects: PaymentNet, Phoenix, & PaymentNet GSA

Role : Sr. QA Analyst (2 years)

·               Works in conjunction with the Business Analysis and Development teams to ensure that applications meet requirements and are of high quality

·               Reviews Business Requirements, Functional Specifications, & Use Cases to understand the functional and technical requirements in order to test the application and verify those requirements are successfully met

·               Provides input to the estimation process

·               Analyze, Plan & created / managed test data to test the applications implemented in .NET

·               Creates test plan, test scenarios, test cases, scripts & Traceability matrix for maintenance releases

·               Established naming convention for test cases, test scenarios & recommends process improvement

·               Tested the backend and have extensively SQL scripts.

·               Created & executed Build Verification Test cases (BVT) manual & automated using QTP

·               Create & track defects using Quality center.

·               Tested Task Processor, Audit Logs, Audit Reports, & Mappers

·               Created Orders and verified the web services through SoapUI.

Environment: QTP, QC, Beyond Compare, SnagIt, MS Visio, SoapUI, IDW, CustTrax, Oracle, MS SQL Server, MS Project, Novel, Crystal 11, Java applet, ASP, .Net, C++.

 

Blue Cross Blue Shield of IL (HCSC), ChicagoAugust 2007 – February 2008

QA Lead

Projects: Enterprise Service Bus (EBS), 1099 Rewrite & ETBS Engagement Model

·               Participate in project planning for test deliverables, and Coordinating with Project Teams on all planning efforts related to the Release schedule, resources and environments

·               Analyze the Design, Application Architecture, Business Requirement Documents, Use Cases, System Requirement Specifications, data requirements and integration with other systems.

·               Participate the requirement meetings for ensuring requirements are clearly defined and testable, and Review & test the Requirement documents.

·               Works with PM, Development and UAT teams to develop ‘Over all Test & Review Plan’ (OT&RP), System Test Plan (STP) & User Acceptance Test Plan (UAT)

·               Coordinated with project management & development team for the code drops environments

·               Defining quality processes, checkpoints, & standards

·               Analyze the requirement documents to establish Test Approach, Test Strategy & create STP.

·               Involve in the risk assessments & prioritized the Requirements according to the risk involved

·               Works with different Claims Processing systems such as CHIP (Blue Chip Claims Processing System, Claims Payments System, DNET (Dental Net System), & TDENT (TeleDent System)

·               Review of test cases and test execution to ensure delivery of quality software.

·               Create, modify & executed test scripts for IBM Rational Functional Tester (RFT)

Environment: Clear Quest / IBM Rational Quality Manager (RQM), Quality Center, RFT, RequisitePro, MS Project, IBM S/390, TSO, JCL, DB2, File Master, Endevor, PL\SQL, Cobol, ITS Software, Visio 2003, Novell Client, Unix, eDart, MS Access, SOA Web Services, eComply.

 

National City Bank, Cleveland, OHMay 2007 – July 2007

QA Lead / Sr. QA Analyst

Project : E2E Account Opening

·               Using Rational Requisite Pro, manage the System, Functional & Technical requirements.

·               Review Functional and Design Specification documents, identified Test Conditions, Ambiguities, Conflicts, and Risks.

·               Create, maintain, and established QA standards.

·               Prepare Test Estimation for this project.

·               Planned / defined Test Strategies and coordinated test efforts for all Production Verification Testing efforts.

·               Create Test Plans using IBM Rational Test Manager.

·               Facilitate QA Test Plan reviews meetings.

·               Created and managed test data for test case execution.

·               Create test cases from use cases & execute automated tests using Functional Tester (RFT)

·               Create and executed SQL queries to check proper data population in application tables.

·               Defined, maintained, and delivered Test Prep, Test Execution, and Defect Metrics.

·               Maintain the quality of the application through ‘Quality Gates’ which define the quality checkpoints and quality processes that occur throughout the project.

·               Utilize Six Sigma methodology and tools

Environment: Compuware QA Director, IBM Rational Functional Tester (RFT), Manual Tester (RMT), Clear Case, RequisitePro, MS Project, TSO, JCL, DB2, PL\SQL, CICS, Visio 2003, Clarity Reporter, Novell Client, Visual Studio 2005, Visual SourceSafe, MS SQL Server, MQ Series.

 

UBS Investment Bank, Chicago, IL        March 2006 – April 2007

QA Lead / Sr. QA Analyst

Projects: Prion, Poller, Jersey

·               Analyze the architecture, functional spec, data requirements, and integration with other systems.

·               Prepared effort estimation document for the project

·               Develop test scenarios/test cases through WinRunner, and prepare test data.

·               Prioritized the Requirements according to the risk involved to the system

·               Tested with different applications such as Curves Tool, Edit Screen, Reports, Jersey Replay Publisher, Web User Edit (WUE), TallyTool & ISIS.

·                          Provided Test Estimates for various phases of the project

·               Verified Jersey message bus which is a ‘publish / subscribe messaging system’ linked to the OBS object transaction system

·               Tested OBS, which is an Interest Rate and Credit Derivatives Trading System.

·               Worked with software development team to find the best solution of software and GUI problems

·               Preparing and maintaining Requirement Traceability Matrix document.

·               Review of test cases and test execution to ensure delivery of quality software.

·               Preparation of test scripts and test data for the automation regression testing

·               Executing functional as well as regression tests parallel for the maintenance projects

·               Test director set up before and after the testing phase.

·               Check in and check out of testing documents in Clear Case

·               Presided the Kick-off meeting, prerelease meeting and sign off meetings

Environment: WinRunner, QTP, Clear Case, Clear Quest, C++, C#, JAVA, J2EE, VB, UNIX, Sybase, Windows 2000/XP, WME, SOA Web Services, Lotus Notes.

Verizon, Silver Spring, MDNovember 2004 – February 2006

QA Lead / Sr. QA Analyst

Projects: VeriCheck, WorkFlow, SLM & BAAIS

·               Tested updates on VeriCheck which is a Order Processing System which track and ensure the timely processes and completion of DSL orders as they flow through multiple systems.

·               Performed Manual/Automated testing, Regression, Backend & Interface Testing, and Supporting the VeriCheck Application that developed in JAVA, J2EE, C++, C#, TCP/IP, Perl, and IIS.

·               Verifying the Data Flow from ECO & NSOP on a daily basis, recycle the processes.

·               Using SQL queries provide VeriCheck specific information to people from other Systems like SSP, E2E, SOM, HBI, Netway/gate, OASIS, OLO, SGW etc., providing them with Data Points.

·               Taking up a daily status call on the DSL escalations & E2E testing Team's calls

·               Manual and automated Testing and Supporting the SLM application with any new Enhancements, verify the IR's opened and make a Report on all the IR's.

·               Work with the Developers to get the changes done or make the fixes as per client’s initiation

·               On Broadband Assignment, Activation, and Inventory System (BAAIS), testing the infrastructure and order management for Broadband services like Fast Packet, DSL, and FTTP

·               Serve as a Work Manager for Data Quality & the PCC Testing Process.

·               Provide statuses, reports & order completion notices to multiple VADI Organizations and ISPs.

Environment: Win Runner, Test Director, C++, C#, Visual Studio, JAVA, J2EE, VB, TCP/IP, Perl, Web Logic, IIS, Sybase, Oracle, Windows 2000/XP, SQL Server, OSP, EDW, UNIX, Lotus Notes.

AOL, VA        July 2004 – October 2004

Sr. Software QA Engineer

Project: Searchlight

·               Designed and developed the master and detail test plan using test director

·               Manage to QA requirements & Updates on testing progress.

·               Defined Ambiguities with the Business and Functional Requirements and worked with Business Analysts to clarify Ambiguities

·               Developed the test cases for functional, System, Integration, & Validation testing.

·               Created Test cases for each manual and automated on WinRunner for Regression Testing.

·               Implemented the AOL testing procedures (SDLC) in the testing the application.

·               Performed Web Testing to verify the data interface between various application modules

·               Verified traceability of Test Conditions to Test Cases

·               Test the application on different Operating Systems and reported bugs in BLT.

·               Conducted Manual/Automated testing, Regressing testing, and Back-End testing

Environment: WinRunner, BLT, Test Director, HP UNIX, JAVA, Servlets, JSP, JAVA Script, XML, HTML, XML Spy, Win 98/ME/2K/XP SP1 & SP2, Oracle, RSA.

GMAC, Edina, MN (Keane, MN)May 2004 – July 2004

QA Lead

Project: Financing Solutions (FINSOL)

·               Reviewed the requirements and insured that it is clearly defined and testable.

·               Analyzed the Design, Architecture Documents, IT Plan, Use Cases, and SOW and developed Quality Management Plan, test plans, supporting test cases & scripts.

·               Defined quality processes, checkpoints, standards, and created master & detailed Test Plan.

·               Created & executed manual & automated Test cases for Integration & factory acceptance test.

·               Created Test cases for each manual and automated on Win runner for Regression Testing.

·               Used Test Director to organize the TSL Scripts and developed test suites.

·               Performed database testing by writing SQL Queries to retrieve data

·               Coordinated with PMO & Timely update the status of bugs logged.

·                          Defined Entrance / Exit criteria and provided continual Risk Assessments to Senior Management

Environment: Win Runner, Test Director, Clear Case, Clear Quest, Visual Studio, .Net, C#, SQL Server, JAVA, J2EE, VB, Web Logic, IIS, Windows XP, and Lotus Notes.

Verizon, Silver Spring, MD  April 2000 – September 2003

Sr. QA Analyst

Projects : DNMS, WorkFlow, SLM & BAAIS

·               Tested Service Level Agreement Manager (SLM) which support monitoring and reporting on the operational parameters such as Mean Time to Repair, Network Availability, OTP & includes interfaces to Virtual Inventory, Status Tracker, vRepair, TCAL and EA Portal.

·               Executed software test life cycle on BSAS project which managed Separate Data Affiliate & interfaces with DNMS, MAESTRO, WAFA, Customer Tracking Tool, Telcodia’s Delivery, EDW (Electronic Data Warehousing), BIAS, NCON, CSM, Remedy User and VADI.

·               Analyzed requirements for E-Business, which is a project with Consumer, Business, and National Operations. Created and executed system test plan & test cases, logged & track defects using Test Director. Worked on Wireless, My Account, Secure E-mail, eGain and Contact Us modules

·               Executed Integration, system, and end-to-end testing for DNMS, which is the Operations Support System, used to manage Verizon’s DSL and Fast Packet Data Networks such as ATM, Frame Relay, FDDI, & FNS. DNMS provides Fault & Inventory Management, & Trouble Ticketing

Environment: Win Runner, Test Director, Continnus, X Runner, C++, JAVA, J2EE, VB, TCP/IP, Perl, Web Logic, IIS, Sybase, Oracle, Windows XP, UNIX, Sun Solaris, Lotus Notes, JCL, SQL

EDUCATION & CERTIFICATIONS:

BS - Computer Science Bangalore University, India

IBM Mainframe (ES-9000) and S/390

COBOL